https://ir.vidyasagar.ac.in/jspui/handle/123456789/334 2026-02-17T07:16:57Z 2026-02-17T07:16:57Z Datta, Saroj Kumar Gupta, Arindam https://ir.vidyasagar.ac.in/jspui/handle/123456789/984 2016-12-23T00:27:38Z 2009-01-01T00:00:00Z

Title: BUSINESS PROCESS RE-ENGINEERINGAS A DRIVER OF CUSTOMER SATISFACTION - A STUDY WITH REFERENCE TO SELECTED INDIAN NATIONALISED BANKS Authors: Datta, Saroj Kumar; Gupta, Arindam Abstract: Complexity and uncertainty of present business environment demands an organization to outperform its competitors in satisfying the consumers. Any exercise in reengineering, particularly in banking industry affects the customer satisfaction level. The paper gives a brief about an exploratory study of how implementation of BPR mainly through IT tools has affected the customer satisfaction levels in public sector banks. The study has been undertaken on State Bank of India and five other public sector banks. From the study it is found that re-engineering of the business process for the nationalized banks has affected the level of customer satisfaction in a strong and positive manner. In the present environment of new type of banking operations, banking through ATM, e-banking, etc. in contrary to the erstwhile branch banking are going to occupy the centre stage. Description: 12-39

2009-01-01T00:00:00Z Fernandez, Agna https://ir.vidyasagar.ac.in/jspui/handle/123456789/987 2016-12-23T00:27:38Z 2009-01-01T00:00:00Z

Title: STRATEGIC HUMAN RESOURCE MANAGEMENT IN A CHANGING AND TURBULENT ENVIRONMENT : ALIGNING HRM PRACTICES WITH BUSINESS STRATEGY Authors: Fernandez, Agna Abstract: The primary objective of this paper is to highlight the proactive role the HR function of an organization has to shoulder in an increasingly turbulent environment. It should stop being reactive and frame policies consistent with strategy. The HR department should be able to build critical organizational capabilities that can provide a competitive edge. Focusing on emerging knowledge and skills should be the prerogative while identifying staffing needs. Alignment of staffing to changing business needs requires more than ever the alignment of business strategy with human resource strategy. taffing practices must move beyond matching individuals to immediate job requirements, and begin considering what skills, aptitudes, and behavioral styles are most compatible with future organizational objectives and directions. The successful implementation of a business strategy requires a unique set of employee behaviors and attitudes and a set of human resource policies that will bring out those. Description: 67-76

2009-01-01T00:00:00Z Nandy, Dibyendu Baag, Pankaj https://ir.vidyasagar.ac.in/jspui/handle/123456789/983 2016-12-23T00:27:38Z 2009-01-01T00:00:00Z

Title: MERGERS AND ACQUISTIONS Authors: Nandy, Dibyendu; Baag, Pankaj Abstract: Motives for mergers are various, ranging from ones based on classic assumption of profit maximization to managers' self-interests and exogenous factors. It is assumed that mergers usually occur for a combination of reasons. Even so, it is worth pointing out that some factors have a greater impact on a certain type of mergers. Similarly, there are a number of reasons for frequent failure of mergers to create values for shareholders, especially, of acquiring firms. Companies who want to engage in a merger or acquisition should plan their steps carefully. First of all, they should try to find the best suitable target company. They should calculate the possible resulting synergies and risks. Furthermore, the acquiring company should calculate the highest possible premium to be paid. With the help of the different valuation methods, it should valuate the company worth. Finally, the acquirer should pay attention to the criteria mentioned in this paper and avoid the mentioned deadly sins as well as follow the suggested best practices. Description: 51-66

2009-01-01T00:00:00Z Bhunia, Amalendu Brahma, Bidhan https://ir.vidyasagar.ac.in/jspui/handle/123456789/988 2016-12-23T00:27:38Z 2009-01-01T00:00:00Z

Title: EFFICIENCYANALYSIS - A STUDY OF LIQUIDITYAND PROFITABILITY Authors: Bhunia, Amalendu; Brahma, Bidhan Abstract: The overall efficiency is important from the viewpoint of the impact of short-term liquidity process on the profitability. Management of working capital is always considered, among others, as the vital factor that decides success or failure of business enterprises. Profitability of the business may be dependent on many factors including the adequacy of liquidity level as well as debt-paying ability of a concern because inadequate level of liquidity impairs profitability. Liquidity-profitability relationship is linked with the continuance of the appropriate intensity of working capital. The study aims to provide the reader with appropriate information for sharper decision-making on liquidity-profitability relationship with the help of multiple correlations and multiple regression analysis. Description: 77-88

2009-01-01T00:00:00Z